Social Media Management

All Sales & Marketing starts with attention and your customers eye balls are looking at Social Media

Social media is changing the way we communicate and the way we are perceived, both positively and negatively. Every time you post a photo, or update your status, you are contributing to your own digital footprint and personal brand.
Amy Jo Martin

Social media is a great platform for advertising your products and services to your target market. But social media isn’t just another marketing tool; it’s a whole different experience altogether. And the fact that there are over 2 billion active users of social media globally means that it can’t be ignored.

Believe it or not, there is a lot of thought and planning that goes into making the most out of social media. Many businesses start a Facebook, Twitter or LinkedIn page, create a few posts and never return. Having been involved in online marketing since 1997, we understand what needs to be done and how. We have a dedicated social media team, helping you make the most out of the massive potential available.


As a specialist social media agency, we help B2B, B2C and e-commerce businesses of all sizes with their social media needs and requirements. This includes researching your target market, creating and distributing daily content, managing your reputation, and analysing the performance of your social media strategy…



Before we can create a social media strategy to suit your business, we conduct market, competitor and audience research. This allows us to see how social media can benefit your business, which platforms you should be using and what sort of content your target market is sharing. We do this by:

  • Identifying your target audience through online market research
  • Analysing your competitors’ social media presence and tactics
  • Conducting research into the content available and needed in your niche



Using social media as a marketing channel is about much more than constantly posting sales messages. With daily posts and conversations with your customers, you can begin to provide a bespoke level of customer service. We help you do this by:

  • Creating social media updates for differing target audiences
  • Producing infographics and other types of visual content
  • Scheduling content so that it reaches your audience at the right time
  • Ensuring that the social traffic to your website converts into leads and sales



Spending hours on the phone calling your customers – especially when they’re at work and don’t have time to talk – is incredibly counter-productive. Social media enables your business to have direct, one-to-one interaction with your customers and prospects. We help manage your community and reputation by:

  • Growing your audience on social media
  • Monitoring and responding to customer queries through social media
  • Ensuring that our responses adopt your brand’s voice
  • Directing your customers to the most relevant points of contact



Your business needs to know that the strategies and tactics we use are working. That’s why we produce monthly reports outlining the performance of your social media profiles and pages:

  • Breaking down the activities we have undertaken
  • Highlighting levels of engagement through your social media channels
  • Measuring social traffic to your site
  • Making suggestions for improvements to your social media strategy