In need of support?
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Service Level Agreement
Our support team will assign the ticket to a member of our team and set the priority level.
Here are our standard urgency levels and the time it will take for a team member to complete your ticket. However your ticket will be attended to within 30 minutes during working hours.
Low – Max 10 working days
Medium -Max 5 working days
Medium High – 2 working days
High – Max 1 working day
The priority levels are based upon the urgent nature of the request, here are some examples:
Low – Change team member on website
Medium – A new page needs to be added to the site
Medium High – There is a glitch on the website
High – Website or email is down