Support

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Service Level Agreement

Our support team will assign the ticket to a member of our team and set the priority level.

Here are our standard urgency levels and the time it will take for a team member to complete your ticket: However your ticket will be attended to within 30 minutes during working hours.

Low – Max 10 working days
Medium -Max 5 working days
Medium High – 2 working days
High – Max 1 working day

The priority levels are based upon the urgent nature of the request, here are some examples:
Low – Change team member on website
Medium – A new page needs to be added to the site
Medium High – There is a glitch on the website
High – Website or email is down