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Growth Packages

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Service Level Agreement

Our support team will assign the ticket to a member of our team and set the priority level.

Our standard urgency levels are shown below along with the time it will take for a team member to complete your ticket.

Your ticket will be attended to within 30 minutes during working hours.

Low: Max 10 working days
Medium: Max 5 working days
Medium-High: 2 working days
High: Maximum 1 working day

The priority levels are based upon the urgent nature of the request, here are some examples:
Low – Change team member on website
Medium – A new page needs to be added to the site
Medium-High – There is a glitch on the website reducing UX
High – Website or email is down